Last updated: October 8, 2026
We want you to be happy with your purchase.
If your product arrives damaged, defective or not as described, contact us within 7 days of delivery at +1 833-817-0305 and we will arrange a replacement.
Products should be returned in original packaging with all accessories. Items damaged through misuse, unauthorised repair or normal wear are not eligible.
Call us with your order details and a description of the issue. We may ask for photos. Once approved, we will give you return instructions.
Where a refund is approved, it is issued to your original payment method after we receive and inspect the returned item. Banks may take several business days to show the refund.
Consumables such as used filters, brushes and mop pads cannot be returned unless faulty.
Questions? Call us at +1 833-817-0305 or visit our Contact page.